HINTS & TIPS TO INTERVIEW SUCCESS
We understand that it be nerve-wracking for candidates being interviewed when they really want an opportunity…. We know because we’ve been there! It’s easy to tell someone not to be nervous but we wanted to do more than that, so here are some hints and tips that should help you to prepare and settle the nerves:
FIRST IMPRESSIONS COUNT
This isn’t about your looks, this is about how you come across.
First things first, greet your interviewer with a smile and be prepared to shake their hand confidently. This is just a formality that comes as part and parcel with any interview process, think of it as a professional ‘hello’.
Give eye contact and be friendly, engaging in a little chit chat when greeted. Even though this isn’t part of the interview, first impressions can have a lasting impact so make sure you’re remembered for the right reasons.
Now, what to wear? If you’re attending an interview for a site level role then we understand your wardrobe doesn’t contain a full collection of business suits, and we wouldn’t expect that you make a special trip out to buy one. However, in any customer service role, being presentable is really important so we would expect that you look smart and take pride in your appearance to show that you have made an effort.
For Head Office or Management level positions and the environments you would be coming into, a suit or smart office wear would be more appropriate.
You will probably be asked what you know about the company so make sure you’ve done your homework! You should be able to find some useful information here on our Careers webpage but there is more on our main website.if you really want to impress.
It’s also useful to read over your CV. You may think you know what you’ve done in the past but you’ll be surprised at how you might have forgotten about some of the fabulous things you have learnt and achieved. Think about the role you are applying for….. what have you achieved previously that makes you great for this role? Are there any gaps in your CV? There’s nothing wrong with having gaps and we understand there may be a host of reasons for this to be the case but make sure you are able to explain them as this is likely to be explored.
BE CLEAR AND CONFIDENT
If you get asked questions you don’t have an immediate answer for, don’t panic……just take a few seconds to collect your thoughts and reflect on what is being asked so that you can answer it clearly and confidently. And if you don’t understand or you think you may have misheard, just say. It’s much better to be clear and give a great answer than to waffle about something completely irrelevant!
Our job adverts all contain information about the kind of person we are looking for so have a good read and consider what qualities, skills and experience you have that make you perfect of the role. You will also find some handy information in our role profiles.
Being aware will mean that when you are being interviewed, you can really sell yourself by talking about how you have what it takes.
Selling yourself doesn’t always come naturally to some people but try to have at least three strong points about yourself that are most relevant to the role and really focus on talking about these.
Ok so it may be that you really didn’t get along with your previous manager or you found the role incredibly tedious, but negativity doesn’t come across well so try to keep the conversation positive. Being a Brand Ambassador is all about being a real people person and engaging positively with the customer. Show how great you are at this with your energy and enthusiasm.
REMEMBER YOUR BODY LANGUAGE
It is not just about what you say, it’s also about the way you say it and your body language can make a real difference to this. If you’re slouching with your arms folded it doesn’t exactly give the impression you’re interested in being there. It’s really important you show you are keen and you want the job!
It’s easy to get it right, just sit upright making good eye contact and talk with genuine enthusiasm. But have a practice beforehand so that you’re not distracted thinking about this in the interview.
If you can master all of this then you’re well on your way to making a great impression and starting your journey with us.
Be calm, be confident but most importantly be yourself….. you’ll be great!